CURRENT MODE: VERY UPSET!
Anybody who happens to have a package sent thru a local courier, just course it through LBC, Air 21 or DHL. I will never, ever recommend JRS Express to you guys. I've had a harrowing experience there.
In good faith, I sent a package of milk and chocolates for my wife and son to Mandaue, Cebu and entrusted them over to JRS. Apparently the guys told me that they will be sending the package in just 24 hours. This was last Tuesday. Last Wednesday, my wife texted me that she did not receive the package. Thinking that there were uncontrolled circumstances, I gave it 2 days more. But still the package didn't arrive at the address I provided.
Oh well, as a result, I went to the JRS office in downtown Bacolod. And I really felt like exploding after I told them what had happened. My cousin called me and told me that the package arrived in Cebu, the only thing different is, they don't know the location! Imagine I was enraged because my wife had sent a package to the address concerned via LBC last Christmas... and JRS doesn't know?!
What could JRS do to improve their faltering service? First, they have to automate everything... from data collection to the tracking stage. When I went there, there was no computer in sight, no assurance that the info will be encoded properly. Second, have internet access to the tracking on real-time status. Imagine when a staffer from JRS told me to wait for a week to track my package. What?! Oh well... some dumb-a** sh** there....
If JRS is listening.... you know what guys, you JUST READ SH**!